Returns & Exchanges

We want you to love your purchase. Review our policy below.

Return eligibility

Items must be returned within 30 days of delivery. To be eligible for a return, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Important: Returns must be initiated within 30 days of delivery

How to initiate a return

Starting a return is easy:

  • Contact our customer service team with your order number
  • Receive your return authorization and shipping label
  • Pack items securely in original packaging
  • Ship using the provided label

Once we receive your return, we'll inspect it and process your refund within 5-7 business days.

Refunds

Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your return.

Please note:

  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility unless the item is defective
  • Refund processing times may vary by financial institution

Refunds typically appear in your account within 5-7 business days

Exchanges

We're happy to exchange items for a different size or color, subject to availability.

To request an exchange:

  • Contact us with your order number and desired exchange
  • Return the original item following our return process
  • We'll ship your exchange item once we receive the original

If the exchange item has a different price, we'll refund or charge the difference accordingly.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us immediately with:

  • Your order number
  • Photos of the damaged or incorrect item
  • Description of the issue

We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Additional notes

Non-returnable items:

  • Final sale items
  • Gift cards
  • Personalized or custom items

International returns: International customers are responsible for return shipping costs and any customs fees.

Need help?

Our customer service team is here to help. Contact us at support@example.com