Returns & Exchanges

At NuroBlu, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re happy to help with a return or exchange. Please follow the guidelines below for a smooth process.

Return Eligibility

• Items must be returned within 30 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Opened, used, or damaged items cannot be returned.
• Sale items or limited promotions may not be eligible for return.

How to Initiate a Return

Email us at info@cogniblu.com with your order number, item(s), and reason for return.

We’ll provide a return authorization and shipping instructions.

Ship the item back following our instructions. Do not send items back without contacting us first. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your return, refunds will be issued to your original payment method.

Refund processing typically takes 5-7 business days.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

Exchanges

If you want a replacement or different product, email us first.

Exchanges are subject to product availability.

Customers are responsible for return shipping unless the exchange is due to a NuroBlu error.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately at info@cogniblu.com.

Include photos of the product and packaging to help us process your request quickly.

We will provide a replacement or refund at no additional cost.

Additional Notes

• Please allow extra time during peak seasons for returns and exchanges.
• International orders may have additional return restrictions; contact us for guidance.
• For questions about returns or exchanges, reach out to info@cogniblu.com.